Soft Skills Personal Attributes Needed for Success in the Workplace

Soft Skills: Personal Attributes Needed for Success in the Workplace

Everyone needs and has some degree of soft-skills, which are defined as interpersonal (people) skills. These are difficult to define and evaluate, yet critical to the ultimate success of the individual and the organization as a whole. Soft skills relate to communication, listening, understanding, compassion and responsiveness. While the focus of this session is on soft-skills, we also address the hard-skill of writing since this is a critical component of communications.

This session is ideal for everybody, regarding of seniority or position type. A key objective is to open-up the attendee’s insights to soft skills by appealing to attitudes and intuitions through situational workplace scenarios. Topics include:

Internal and external communications, both written and oral
Creative thinking
Work ethics
Teamwork
Networking
Conflict resolution
Understanding the relative importance of academic credentials, professional experiences and communication skills
Your personality and ability to communicate, negotiate and lead
Time management
The power of connecting through communication
Understanding your audience
Inspiring people
Keeping your relationships authentic
Managing complex change
When to say “no”
Leaders versus managers
Walking the talk
Incentives and disciplines
Reducing turnover