Soft Skills: Personal Attributes Needed for Success in the Workplace
Everyone needs and has some degree of soft-skills, which are defined as interpersonal (people) skills. These are difficult to define and evaluate, yet critical to the ultimate success of the individual and the organization as a whole. Soft skills relate to communication, listening, understanding, compassion and responsiveness. While the focus of this session is on soft-skills, we also address the hard-skill of writing since this is a critical component of communications.
This session is ideal for everybody, regarding of seniority or position type. A key objective is to open-up the attendee’s insights to soft skills by appealing to attitudes and intuitions through situational workplace scenarios. Additional objectives and topics include: