Kral Ussery LLC, Certified Public Accountants
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Soft Skills Personal Attributes Needed for Success in the Workplace

Soft Skills:  Personal Attributes Needed for Success in the Workplace

Everyone needs and has some degree of soft-skills, which are defined as interpersonal (people) skills.  These are difficult to define and evaluate, yet critical to the ultimate success of the individual and the organization as a whole.  Soft skills relate to communication, listening, understanding, compassion and responsiveness.  While the focus of this session is on soft-skills, we also address the hard-skill of writing since this is a critical component of communications.

This session is ideal for everybody, regarding of seniority or position type.  A key objective is to open-up the attendee’s insights to soft skills by appealing to attitudes and intuitions through situational workplace scenarios.  Topics include: 

  • Internal and external communications, both written and oral
  • Creative thinking
  • Work ethics
  • Teamwork
  • Networking
  • Conflict resolution
  • Understanding the relative importance of academic credentials, professional experiences and communication skills
  • Your personality and ability to communicate, negotiate and lead
  • Time management
  • The power of connecting through communication
  • Understanding your audience
  • Inspiring people
  • Keeping your relationships authentic
  • Managing complex change
  • When to say “no”
  • Leaders versus managers
  • Walking the talk
  • Incentives and disciplines
  • Reducing turnover
Session objectives:
  • Understand the ways to define workplace success
  • Explore time management ideas
  • Learn what it takes to manage complex change
  • Understand what effective communication look like

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